Tour Operations

I joined The UK Holiday Group in 2009 as Coaching Controller. Prior to joining I gained more than 25 years experience in international operational logistics via air, road, rail and sea. I now oversee the day-to-day operational function for all brands within the UK Holiday Group Ltd ensuring that clients holidays not only meet, but exceed their expectations.

I initially joined The UK Holiday Group as part of the Reservations Team, taking holiday bookings and providing customer support to our clients. I quickly progressed through the business and moved to the Operations Department to assist with administration and the smooth running of the department, along with sourcing taxi transportation as and when required for our customers. I have recently been promoted to Coach Controller, overseeing all aspects of transport for Grand UK Holidays, SunriseDirect and Just For Groups! divisions of The UK Holiday Group.

Having spent the past 20 years working in the road transport arm of the logistics sector I decided to progress my career and join The UK Holiday Group. As Operations Assistant I’m responsible for putting together the tour itineraries, Driver and Tour Manager Information packs and assist with the smooth running of the busy department, which includes routing tours, so my previous experience in transport logistics is a huge strength.

Having spent 15 years working for one of the largest Book Wholesalers in the UK as Warehouse & Logistics Manager, I moved into the Road Haulage and International Freight Forwarding Sector, handling freight movements by road, air and sea for a further 10 years. The wealth of knowledge which I gained will provide a platform for me to develop my role here with The UK Holiday Group. My current role sees me responsible for sourcing and booking Taxi transportation to ensure smooth tour operations whilst also assisting the team with administration duties.

As Operations Controller my role includes assisting with the day-to-day running of the department, compiling Driver & Tour Manager Packs and Tour Itineraries. I also have involvement in the Glenton Operation with providing updates to the Tour Operator prior to holiday departure date.

After 26 years working in Transport, Logistics and Warehouse, working myself up to Warehouse and Transport Manager, I decided to broaden my horizons and embrace a career change. Prior to joining The UK Holiday Group in 2001, I spent 22 years in road haulage and distribution, before taking the leap to become a full-time Tour Manager. I spent seven years touring all parts of the UK representing Grand UK Holidays and providing the best possible holiday for our clients. My current role sees me responsible for sourcing and booking Taxi transportation to ensure smooth tour operations whilst also assisting the team with administration duties.