Andrew Rix

Head of Tour Operations

After completing my degree in Travel and Tourism Management I worked for The UK Holiday Group as Operations Controller before moving to Yorkshire for a new challenge, later returning to my hometown of Norwich and re-joining the company as Product Development Manager.

I have the exciting role of finding new destinations and hotels for the company, developing relationships with our external suppliers and carefully crafting holidays I know our customers will love.

After completing my degree in Travel and Tourism Management I worked for The UK Holiday Group as Operations Controller before moving to Yorkshire for a new challenge, later returning to my hometown of Norwich and re-joining the company as Product Development Manager.

I have the exciting role of finding new destinations and hotels for the company, developing relationships with our external suppliers and carefully crafting holidays I know our customers will love.

Keri
Keri

Contracts Administrator

 

I first joined The UK Holiday Group working in the reservations department and then as part of the ‘just for groups!’ administration team, before taking over the role of Contracts Administrator.

My job involves overseeing the administration of contracts, while liaising with and building relationships with the hotels we use. I also work closely with the Product Development Manager, helping to secure the right product for our tours, and assist him with writing engaging copy for our brochures.

I first joined The UK Holiday Group working in the reservations department and then as part of the ‘just for groups!’ administration team, before taking over the role of Contracts Administrator.

My job involves overseeing the administration of contracts, while liaising with and building relationships with the hotels we use. I also work closely with the Product Development Manager, helping to secure the right product for our tours, and assist him with writing engaging copy for our brochures.

Ian Clarke
Ian Clarke

Coaching Controller

 

I joined The UK Holiday Group in 2009 as Coaching Controller, with more than 25 years’ experience in international logistics via air, road, rail and sea.

I take my role very seriously as it is imperative to the comfort and safety of our clients that the coaches we source and use exceed the expectations we have in place as a company.

I joined The UK Holiday Group in 2009 as Coaching Controller, with more than 25 years’ experience in international logistics via air, road, rail and sea.

I take my role very seriously as it is imperative to the comfort and safety of our clients that the coaches we source and use exceed the expectations we have in place as a company.

Anne White
Anne White

Operations Administrator

 

After my children grew up I started my career within travel and joined a local coach company within their reservation team. After two years I had managed to learn most elements of how coach holiday tours operated and joined the Holiday Management Team.

In 2002 I started at the UK Holiday Group in the Tour Operations team and have over the years learned most aspects of Operations. As my role developed I took on responsibility for ensuring that the companies Taxi & Minibus contracts were in order and that the vehicles were booked, processed and paid according to the exacting standards laid down by the company for quality and service to both clients and suppliers. Now my time is spent processing invoices, producing credit notices where necessary and dealing with any departmental invoicing queries.

After my children grew up I started my career within travel and joined a local coach company within their reservation team. After two years I had managed to learn most elements of how coach holiday tours operated and joined the Holiday Management Team.

In 2002 I started at the UK Holiday Group in the Tour Operations team and have over the years learned most aspects of Operations. As my role developed I took on responsibility for ensuring that the companies Taxi & Minibus contracts were in order and that the vehicles were booked, processed and paid according to the exacting standards laid down by the company for quality and service to both clients and suppliers. Now my time is spent processing invoices, producing credit notices where necessary and dealing with any departmental invoicing queries.

Steve Haher
Steve Haher

Tour Services Controller

 

With more than 22 years’ experience in central Government and the NHS dealing with administration and office management I moved to Norfolk and joined The UK Holiday Group in 2007.

My career has progressed over the years from Operations Assistant to Tour Services Controller, and my responsibilities include the overall day-to-day management of the Tour Managers ensuring everything runs smoothly so we can provide the best possible experience to our customers.

With more than 22 years’ experience in central Government and the NHS dealing with administration and office management I moved to Norfolk and joined The UK Holiday Group in 2007.

My career has progressed over the years from Operations Assistant to Tour Services Controller, and my responsibilities include the overall day-to-day management of the Tour Managers ensuring everything runs smoothly so we can provide the best possible experience to our customers.

Jonathan Boardley

Operations Administrator

I initially joined The UK Holiday Group as part of the Reservations Team, taking holiday bookings and providing customer support to our clients but have progressed my career and now assist the operations team.

I am responsible for sourcing and booking taxi transport for smooth tour operation and assisting the team with all administration duties.

I initially joined The UK Holiday Group as part of the Reservations Team, taking holiday bookings and providing customer support to our clients but have progressed my career and now assist the operations team.

I am responsible for sourcing and booking taxi transport for smooth tour operation and assisting the team with all administration duties.

Dee Steward

Operations Administrator

I joined The UK Holiday Group in 2009 in the Operations Department and I work part-time helping organise the operations administration, which includes making sure our clients receive their travel documents and tickets before their holiday.

I joined The UK Holiday Group in 2009 in the Operations Department and I work part-time helping organise the operations administration, which includes making sure our clients receive their travel documents and tickets before their holiday.

Robert Barrett

Operations Assistant

Having spent the past 20 years working in the road transport arm of the logistics sector I decided to progress my career and join The UK Holiday Group.

As Operations Assistant I’m responsible for putting together the tour itineraries, Driver and Tour Manager Information packs and assist with the smooth running of the busy department, which includes routing tours, so my previous experience in transport logistics is a huge strength.

Having spent the past 20 years working in the road transport arm of the logistics sector I decided to progress my career and join The UK Holiday Group.

As Operations Assistant I’m responsible for putting together the tour itineraries, Driver and Tour Manager Information packs and assist with the smooth running of the busy department, which includes routing tours, so my previous experience in transport logistics is a huge strength.

Carol Carter

Operations Administrator

Prior to joining The UK Holiday Group in 2001, I spent 22 years in road haulage and distribution, before taking the leap to become a full-time Tour Manager. I spent seven years touring all parts of the UK representing Grand UK Holidays and providing the best possible holiday for our clients.

The vast knowledge of the UK I gained from travelling the country allowed me the opportunity to transfer to head office in 2008, where I joined the Hotel Contracts department. I currently work in the Operations Department where I am able to utilise all my tour operating knowledge to research technical itineraries that are provided to all our Tour Managers and Drivers ahead of a tour departing. The team is operational seven days a week, 365 days a year, and every day brings new and exciting challenges.

Prior to joining The UK Holiday Group in 2001, I spent 22 years in road haulage and distribution, before taking the leap to become a full-time Tour Manager. I spent seven years touring all parts of the UK representing Grand UK Holidays and providing the best possible holiday for our clients.

The vast knowledge of the UK I gained from travelling the country allowed me the opportunity to transfer to head office in 2008, where I joined the Hotel Contracts department. I currently work in the Operations Department where I am able to utilise all my tour operating knowledge to research technical itineraries that are provided to all our Tour Managers and Drivers ahead of a tour departing. The team is operational seven days a week, 365 days a year, and every day brings new and exciting challenges.

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About the UK Holiday Group

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