Melissa Bennett

Reservations Manager

After moving from The Netherlands in 1994, I joined The UK Holiday Group in 2011 as part of the Reservations Team and have worked hard to progress my career to manager.

I have travelled most of the world and have a rich history working in the Travel and Tourism industry. I also get involved with proof reading of our regular marketing materials, especially where the advertising of our Dutch holidays is concerned!

After moving from The Netherlands in 1994, I joined The UK Holiday Group in 2011 as part of the Reservations Team and have worked hard to progress my career to manager.

I have travelled most of the world and have a rich history working in the Travel and Tourism industry. I also get involved with proof reading of our regular marketing materials, especially where the advertising of our Dutch holidays is concerned!

Helen Smith

Reservations Manager (Maternity Leave)

I first joined the company back in 2004 aged 18, following a work experience placement during my time studying Tourism & Travel at City College in Norwich, as a Reservations Sales Administrator.

Since then I have worked hard to progress my career and I am now the manager of our busy Reservations Centre. It’s the heart of our business and I am exceptionally proud of the team I have in place who work tirelessly to make sure all our clients receive first-class service when they contact us and give the best advice about our holidays and services

I first joined the company back in 2004 aged 18, following a work experience placement during my time studying Tourism & Travel at City College in Norwich, as a Reservations Sales Administrator.

Since then I have worked hard to progress my career and I am now the manager of our busy Reservations Centre. It’s the heart of our business and I am exceptionally proud of the team I have in place who work tirelessly to make sure all our clients receive first-class service when they contact us and give the best advice about our holidays and services

Liz Fallon
Liz Fallon

Assistant Reservations Manager

I worked in retail for many years and prior to joining the Reservations Department at The UK Holiday Group I spent 14 years working in customer service for a well-known Supermarket..

I work closely with the Reservations Manager to ensure the smooth running of the busy day-to-day of our department.

I worked in retail for many years and prior to joining the Reservations Department at The UK Holiday Group I spent 14 years working in customer service for a well-known Supermarket..

I work closely with the Reservations Manager to ensure the smooth running of the busy day-to-day of our department.

Laura Hanner
Laura Hanner

Reservations Sales Administrator

I’ve been with The UK Holiday Group for more than 17 years and returned to a part-time position after having my daughter in 2010.

The main focus of my role is administration and I am solely responsible for ensuring all paper work is correct and present with regards to our two Grand UK Holidays
sub-brands, Coach Miles and The UK Travel Club.

I’ve been with The UK Holiday Group for more than 17 years and returned to a part-time position after having my daughter in 2010.

The main focus of my role is administration and I am solely responsible for ensuring all paper work is correct and present with regards to our two Grand UK Holidays
sub-brands, Coach Miles and The UK Travel Club.

Julie Vincent
Julie Vincent

Reservations Sales Administrator

Before joining The UK Holiday Group in 2015 I worked at Norwich Airport and have always been passionate about the travel industry. Prior to starting a career in Tourism and Travel I also worked in the catering sector, so customer service has always been crucial in my work history.

I assist the team with the daily administration tasks and with taking calls to aid our clients with queries and holiday bookings.

Before joining The UK Holiday Group in 2015 I worked at Norwich Airport and have always been passionate about the travel industry. Prior to starting a career in Tourism and Travel I also worked in the catering sector, so customer service has always been crucial in my work history.

I assist the team with the daily administration tasks and with taking calls to aid our clients with queries and holiday bookings.

Jane Howes
Jane Howse

Reservations Sales Administrator

I’ve always loved to travel and so was delighted when I came to work for The UK Holiday Group in 2015 where I get to combine my hobby with my career.

Along with helping with the regular administration of the team regarding holiday bookings and cancellations, I also take calls from our clients and assist them with bookings or giving them information about our many holiday offerings.

I’ve always loved to travel and so was delighted when I came to work for The UK Holiday Group in 2015 where I get to combine my hobby with my career.

Along with helping with the regular administration of the team regarding holiday bookings and cancellations, I also take calls from our clients and assist them with bookings or giving them information about our many holiday offerings.

Sarah Davies

Reservations Sales Administrator

After working 17 years in customer service for the Co-op, I decided it was time for a change. Having always had such a passion for travel, a career The UK Holiday Group seemed like the perfect fit!

I really enjoy being able to help customers find their perfect holiday destinations and securing their places for trips away, whether in the UK, or further afield. It’s a rewarding job within a positive environment and no two days are the same

After working 17 years in customer service for the Co-op, I decided it was time for a change. Having always had such a passion for travel, a career The UK Holiday Group seemed like the perfect fit!

I really enjoy being able to help customers find their perfect holiday destinations and securing their places for trips away, whether in the UK, or further afield. It’s a rewarding job within a positive environment and no two days are the same

Emily Sayer

Reservations Sales Administrator

After completing my Travel & Tourism Advanced Diploma at City College Norwich, I joined Thomas Cook where I worked as a travel agent for seven years covering national and international breaks. This experience allows me to offer a great level of service to customers of the UK Holiday Group in my role as a Reservations Sales Administrator.

Outside of work I love to make the most of being based in the beautiful Norfolk Broads, where I spend time with my family and dog.

After completing my Travel & Tourism Advanced Diploma at City College Norwich, I joined Thomas Cook where I worked as a travel agent for seven years covering national and international breaks. This experience allows me to offer a great level of service to customers of the UK Holiday Group in my role as a Reservations Sales Administrator.

Outside of work I love to make the most of being based in the beautiful Norfolk Broads, where I spend time with my family and dog.

Careers

We're passionate about people at UKHG!

We value our staff, and our customers, and we're always looking for the very best people to join us

Our People

About the UK Holiday Group

Our travel professionals understand the business and take seriously the responsibilities we have to our customers and suppliers

Contact

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If you have any questions or would like to find out more about any of our services, please get in touch.