Reservations

I first joined the company back in 2004 aged 18, following a work experience placement during my time studying Tourism and Travel at City College in Norwich, as a Reservations Sales Administrator. Since then I have worked hard to progress my career and I am now the manager of our busy Reservations Centre. It’s the heart of our business and I am exceptionally proud of the team I have in place who work tirelessly to make sure all our clients receive first-class service when they contact us and give the best advice about our holidays and services.

I worked in retail for many years and prior to joining the Reservations Department at The UK Holiday Group I spent 14 years working in customer service for a well-known Supermarket. I have always loved to travel so was keen to move into the industry to help incorporate my passion with my job. Assisting with the day-to-day admin as well as taking calls from our clients, and helping them plan their perfect holiday, is incredibly satisfying.

After working 17 years in customer service for the Co-op, I decided it was time for a change. Having always had such a passion for travel, a career The UK Holiday Group seemed like the perfect fit! I really enjoy being able to help customers find their perfect holiday destinations and securing their places for trips away, whether in the UK, or further afield. It’s a rewarding job within a positive environment and no two days are the same.

Before joining The UK Holiday Group in 2015 I worked at Norwich Airport and have always been passionate about the travel industry. Prior to starting a career in Tourism and Travel I also worked in the catering sector, so customer service has always been crucial in my work history. The main focus of my role is administration and I am solely responsible for ensuring all paper work is correct and present with regards to our two Grand UK Holidays I assist the team with the daily administration tasks and with taking calls to aid our clients with queries and holiday bookings.

I’ve always loved to travel and so was delighted when I came to work for The UK Holiday Group in 2015 where I get to combine my hobby with my career. Along with helping with the regular administration of the team regarding holiday bookings and cancellations, I also take calls from our clients and assist them with bookings or giving them information about our many holiday offerings.