COVID-19 – Latest update 16/03/2020

Potential Government advice for over-70s to stay at home Media speculation over the weekend concerning the government enforcing anyone over the age of 70 to self-isolate has seen a huge increase in our call volumes and we are doing our best to service them. We can confirm that this movement has not been formally announced and we have no information on any time-scales of whether it will be formally announced. If we need to cancel your holiday, rest assured we will be in contact with you. The information provided at the moment advises we go ahead with your holiday plans as arranged, so unless you hear from us directly, you can be assured that your holiday is still departing as per your booking confirmation.

We understand there is a large amount of unrest at the moment regarding travel, and we pride ourselves in putting our customers first. Our Holiday Advisors are working tirelessly to reassure our customers that they are permitted to travel and their holiday is scheduled as planned. We would politely ask our customers to only call us if you have a question regarding an existing booking departing in the next 7 days, or would like to make a future booking, this will allow us to continue with the excellent level of customer service you would expect from us.

COVID-19 – Latest update 13/03/2020

The health, safety and wellbeing of our customers and staff is always paramount to us and we are constantly monitoring the global situation regarding COVID-19 (Coronavirus).

We are taking our lead from the World Health Organisation (WHO) and the Foreign Commonwealth Office (FCO). The latest updates have seen us carefully review our departures to assess whether it is advised to still holiday in these locations. The majority of our holidays are UK based tours, which means they are, at present, still operating as planned. If at any stage we have to amend your travel plans, we will contact our customers directly to discuss all your options.

More information can be found, along with the latest updates, both on the website here: and also from ABTA here:

If you have any questions regarding an existing booking, our Holiday Advisors are here to help and can be contacted on the details listed below. In the meantime, if you have not heard from us directly, then you can rest assured your holiday is still going ahead as planned.

Please continue to check our website for updates, as we are reviewing the situation daily.

Grand UK Holidays: 01603 61 99 33

SunriseDirect Freephone: 0808 168 5 158

Glenton Holidays Freephone: 08000 24 24 24

Palmer Holidays: 01924 895 849

Share the story

Our Blog

A Personal Message of Reassurance to all our Customers

You will have no doubt learned of the demise of Shearings Holidays, and a number of other holiday companies just…

COVID-19 Latest News & Information

COVID-19 – Latest update 16/03/2020 Potential Government advice for over-70s to stay at home Media speculation over the weekend concerning…

jfg! have stars in their eyes…

The winners of the 2019 Group Leisure & Travel Awards were honoured at a sparkling ceremony held in Milton Keynes…

Inside the Old Bakery

I was pleased to see my lovely place of work appeared on the Norwich Remembers Facebook Page a couple of…


We're passionate about people at UKHG!

We value our staff, and our customers, and we're always looking for the very best people to join us

Our People

About the UK Holiday Group

Our travel professionals understand the business and take seriously the responsibilities we have to our customers and suppliers


We are always happy to hear from you.

If you have any questions or would like to find out more about any of our services, please get in touch.