Nelson is seeing stars
2nd July 2012
The Nelson Hotel in Great Yarmouth is celebrating its accreditation of three stars by the AA.
John Rushworth, general manager, said: “I am extremely proud of my staff in becoming the first Grand UK Hotel to gain an accreditation by a nationally recognised association such as the AA.
“This all ties in with my strategy for the hotel, moving us forward and achieving better things outside the coach market.
“My five-year aim is to gain an AA Rosette for Culinary Excellence, become the top hotel in the group and of course, Great Yarmouth.
“However this will not happen without the support of Grand UK.”
He said sales at the hotel have been good and it is increasing private and internet-based sales in line with the new AA rating.
The hotel has also improved its rating on the reviews website TripAdvisor, moving from being ranked seventh in Great Yarmouth to fourth.
John added: “If you check the stats on the management page on Trip Advisor we have a rating of 94%, making us the current top hotel on recent reviews…based on all the hotels in Great Yarmouth.”
TripAdvisor comments on the Nelson:
“I had a great time, food was lovely and plentiful, bedrooms were clean and tidy.”
“This was a lovely hotel with superb professional management. The staff were absolutely brilliant in looking after myself, wife and two children. Nothing was ever too much trouble. Enjoyed it that much that have booked for two groups for next year.”
“Stayed here on a business trip, the staff are amazing, polite and nothing is too much trouble. I haven’t come across hotel staff that care like this for years!”
“I can’t speak highly enough of the hotel, and staff.”
“From start to finish the staff are wonderful, cheerful, helpful and friendly. My husband and I had a wonderful time there, the food was delicious hot and very quick to arrive.”
For more about the hotel and other properties in the Grand UK Hotels portfolio, visit www.grandukhotels.com.